FAQ's

Grievance Redressal

Grievance Redressal Process at Fingrowth

We are committed to resolving your concerns quickly and efficiently. To ensure a smooth experience, we follow a structured escalation process as outlined below.

Level 1: Reach Out to Customer Support

You can contact our support team by sending an email to yogesh.ingale@fingrowth.in anytime between Monday and Friday, from 11:00 AM to 7:00 PM (excluding national holidays).

We aim to respond and resolve all complaints raised at this level within 10 working days.

Level 2: Escalate to Nodal Grievance Officer

If your issue is not resolved satisfactorily at Level 1, you may escalate the matter to our Nodal Officer, whose details are provided below:

Resolution Guidelines

  • Our goal is to address your concern at Level 1 within the specified timelines.
  • Before escalating to the next level, please make sure that the previous level has been followed and a valid ticket ID has been generated.
  • In rare cases, there may be delays due to technical or external partner-related issues (such as with banks, network providers, or clearing houses). If so, we’ll keep you informed about any expected delay.
  • For refunds, while approvals may be immediate, it can take between 3 to 10 business days for the amount to reflect in your account.

Still Not Resolved?

If your concern remains unresolved even after following the above steps and 30 days have passed, you can escalate the matter to the Reserve Bank of India.

Visit the RBI Complaint Management System or file your complaint at the Sachet Portal.